Customer Story - LVCU

December 23, 2021by Molly Johnston in Customer Stories

How Lake View Credit Union took action and supported their team's mental health and wellbeing during challenging times.


Located in the Peace River Region of British Columbia, Lake View Credit Union (LVCU) is a financial institution committed to providing exceptional member experience and working as a leader in their community.
As an employer, LVCU understands that an investment in the health and wellbeing of their employees is also an investment in the community they serve. With changing working conditions and staff burnout, exhaustion and symptoms of stress on the rise, LVCU recognized the need for additional mental health support and wanted tot ry an innovative approach to address the mental wellbeing of their team.


Lack of a simple yet effective, confidential tool to support employee emotional wellbeing and mental health.
LVCU needed a solution that could help their employees build resilience and practice mindfulness on the go amidst changing conditions.

People Centred Results "What stood out to me was the relationship between my 'word' and energy level. Making this connection really helped me to become more aware of how my overall mood effects my day to day." - Human Resources Supervisor
  • Greater understanding of the connection between mental health and other aspects of wellbeing.
  • Increased emotional awareness from both the organization and employees.
  • Empowered employees, equipped with skills and evidence-based solutions to improve their own mental wellbeing.
Keys to Success
  • Simple and flexible tool to help increase self awareness and mental health.
  • Access to effective analytical tools that capture trends and provide actionable insight.
  • Microsoft Teams integration to ensure accessible and timely internal communications.


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Our company believes in the importance of reconciliation and is a proud member of Culturally Committed, a community and program designed to foster relationships between Indigenous and non-Indigenous communities, promote cultural understanding, and support Indigenous-led initiatives. We acknowledge that the journey of reconciliation is ongoing, and commit to learning, listening, and taking action towards a more just and equitable future for all.

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We respectfully acknowledge that our company operates on the traditional, ancestral, and unceded territory of the Coast Salish peoples, including the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilw̓ətaʔɬ (Tsleil-Waututh) Nations. We recognize and honour the enduring presence and deep cultural heritage of these First Nations, and commit to working towards reconciliation, equity, and social justice.

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